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Marketing & Ecommerce Tools

Customer Journey Generator

Map the experience from first contact to loyalty. Enter each stage with the customer action, touchpoint, feeling (+, 0, −), pain point and opportunity. The generator builds a journey map table with feelings shown clearly and lists the stages with negative feelings as priorities.

  • Runs in your browser
  • No sign-up
  • Free to use
Built in your browser from your answers with proven templates – nothing is sent to an AI service. Treat it as a first draft: edit the wording and check every figure.

    How to use Customer Journey Generator

    1. Choose a persona.
    2. Describe each stage.
    3. Mark the feeling at each stage.
    4. Work on the priorities.

    Customer Journey Generator features

    Journey table

    Six columns per stage.

    Feelings

    Positive, neutral, negative.

    Priorities

    Negative stages first.

    Markdown, HTML or text

    Paste into Docs, Notion, a CMS or an email.

    Live preview

    See the formatted document while you type.

    Private

    Runs in your browser; nothing is uploaded or sent to an AI service.

    When to use Customer Journey Generator

    • CX workshops.
    • Website and checkout improvements.
    • Service design.
    • Onboarding redesign.

    Customer Journey Generator FAQ

    How many stages?

    Usually five to seven, from awareness to loyalty.

    Where do feelings come from?

    Interviews, reviews, support tickets and surveys.

    One map per persona?

    Yes – journeys differ between customer types.

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    See it through the customer’s eyes

    Fixing the lowest moments often improves satisfaction more than adding features.

    How it works: you answer a few focused questions and the generator assembles a structured document from proven business templates, entirely in your browser. Nothing you type is uploaded, stored or sent to an AI service, so you can safely use real company figures. Numbers you enter are checked and every total, share, margin or forecast is calculated from them – nothing is invented.

    Treat the result as a strong first draft. Read it aloud, replace general phrases with specifics from your business, and check every figure. Documents built from your own facts are more convincing than generic text, and you stay responsible for what you send or publish.

    Export the result as Markdown for Notion, GitHub or a static site, as HTML for your CMS or email tool, or as plain text for documents and messages. The live preview shows the formatted version so you can judge the structure before copying it.

    Related generators on this site cover the rest of your planning and marketing work – business plans, personas, value propositions, marketing plans, calendars, email templates, funnels and pipelines – and use the same simple input format, so the outputs fit together.

    Who it is for: founders, freelancers and small business owners who need a clear document quickly, marketing and sales teams that want a consistent structure, and students learning business planning. No account, no subscription and no installation are needed.

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